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Effective Strategies for Handling Common Tenant Complaints

Tenant complaints

Property management Charlotte, NC has to tackle several tenant complaints effectively in order to maintain a sterling reputation of the property and minimize vacancies. Property managers need to prioritize on-site customer service for developing better relationship with the community and for minimizing confrontations. Here are some of the common complaints and ways to handle them appropriately.

High Rent

According to the studies, most complaints are about high rental rates, compared to even disturbance reports or maintenance issues. However, tenants are always going to feel that the rent is high, and the way property management responds to this issue can make a major difference. Forming better relationships with tenants and upgrading amenities can help in creating higher value perception amongst tenants.

Once tenants are able to appreciate the value provided, the issue of the rent being high may not arise. A property manager can maintain an open door policy, where tenants are able to air their grievances about the rent. The manager can explain how the tenant is able to receive much higher value from the property than the rent he is paying.

Maintenance and Repair Complaints

One of the other major tenant complaints is about maintenance and repairs. Satisfaction of the tenant is directly influenced by response time and the quality of service provided. The best approach would be to maintain regular maintenance schedules, so that no complaints are triggered. For handling maintenance and repair issues, there should be an effective communication system in place, so that the complaint is received by the appropriate staff that is able to handle the issue.

The staff should immediately acknowledge the complaint, as that improves the confidence level of the tenant. The system should also enforce accountability to make sure the issue is addressed within a reasonable time. If in-house staff is not available, the maintenance contract should be given to a reputed service provider.

Pet Issues

It is often challenging to enforce leash laws, and motivate dog owners to clean up after their pets. One way of tackling the problem is to create awareness of possible health hazards that pets can create, and involve the community in being more proactive. The approach should be sympathetic and non-confrontational, but it should also imply to the pet owner that bad practices would not be tolerated.

Maintenance of Common Areas

According to a recent study, all tenants are concerned about the visual quality of the property, and in fact play a major role in choosing a property. It is therefore critical to maintain common areas and outdoor spaces in top condition. For residents it is a matter of pride to invite their friends and family to visit them when the property is well maintained.

Security and Safety Issues

Tenants are happy when they know property management Charlotte NC has taken adequate steps to ensure their safety. Installing security features can significantly help in improving services to tenants. Property managers should also schedule routine inspections for reviewing condition of perimeter fencing, repairing breaches, and broken locks, and providing proper lighting in secluded spots.