Many times, you will likely not hear from your renter much at all. You will get the rent check, maybe a couple of holiday well wishes, and that will generally be the end of it. However, when you have to deal with an issue that your tenant has, it can quickly become hectic. This is when you may want to feel like pulling your hair out. Things like plumbing issues are especially common and can certainly strain your relationship with your renter.
The main thing you need to do when you receive a complaint is answer it. Nothing is more infuriating for a tenant than sending off an important message about something that has gone wrong and getting nothing back for days on end. This is especially true if it is regarding pipes or electricity. While many tenants may take it upon themselves to call a plumber for something like a clogged drain that they can't fix, if the problem requires the opening of the wall, they need your response. Timely reaction is the most important thing when it comes to a renter's complaint.
The other truly important thing to do when a tenant has a complaint is to listen. This may seem silly and obvious, but even if their complaint seems trivial, listening to it can do a world of good. Sometimes the tenant is worried and other times they simply like to complain. Whatever the reason, listening is the best thing you can do.
Here at Talley, we hope that you don't have to deal with many complaints. We also know that you can handle them with grace and solve them quickly. We certainly wish you the best with every issue that may arise.