The quality of work of a carpenter is largely dependent on the availability of proper tools, and the same principal is true about any other job. Property management also needs the right tools to do their job terrifically and successfully. This obvious fact is often ignored in certain areas of property management, which usually results in tenant dissatisfaction, and an increase in vacancy rates.
As a property manager, you are confident about your team being hard working and results oriented, but if you fail to provide the right tools, you will not only have a low quality of work being demonstrated consistently but also an organization of frustrated employees. The tools required will vary depending on staff responsibilities and their area of operation.
A decision about investing in such tools will mainly be dictated by cost and the need for improving the type of work being delivered. Here are certain things that are generally needed for running a successful property management operation.
A communicating device is one of the most important tools for property management staff, especially when it is a big property with many units. For instance, the resident might find it convenient to put in a maintenance request through the online portal; however, property management staff has to be equipped with acute communication tools for organizing the task, implementing the request, and for reporting the completion of the job.
Software and Office Equipment
The latest software will not only make tasks easier for property management staff, but enable them to complete more tasks in a given work day. If the office staff is spending time in entering the same data twice or multiple times then there is definitely something lacking in the system, which should be fixed immediately to arrest a drop in productivity.
Secondly, hardware should match up to the software that is loaded on it. If staff has to wait a long time for the device to boot up or for a report to be generated due to insufficient memory, then there is no point investing in costly or new office software.
Ongoing Training and Refresher Courses
When everything is changing at a rapid pace due to technological advances, it is necessary to keep the staff up to date of such changes, and provide them with the required training for handling the latest developments. For instance, maintenance personnel might need a refresher course to keep with advancements in green technology, or the office staff might need training in handling the new software system.
Property management should consider equipping their staff with latest apps that can help improve their efficiency and save time. Here are some apps that are worth considering:
- My Inventory Manager: This app will enable staff to keep track of all the things on the property. Apart from furniture in the different units, and office equipment, they can pinpoint where sports equipment and tools are even when they are scattered all over the property.
- Happy Inspector: This is a poignant app for inspections since it has useful checklists and enables staff to generate reports and import data.
- Rent Tracker: Obviously the most useful app, which keeps track of rent payments and also has a host of additional features.