There is certain things tenants hate the most, and these are often the main reasons for tenants searching for a better property or community. From the point of view of property management, taking care of these reasons could make a major difference in the vacancy rates of a property. Here is a list of items that tenants care most about:
Harmonious tenant is synonymous with being a harmonious neighbor. Good tenants in general do not disturb others with the hope that others do not disturb them. Hence, disturbance is a major factor that can drive away good tenants from a property.
The main disturbances outstanding tenants hate are neighbors partying and making loud noises during the evening and at night, neighbors indulging in bad behavior and criminal activities. Property management should make sure complaints of disturbance are prioritized and attended to immediately. Slackness in resolving disturbance issues could result in losing tremendous tenants.
Solid tenants also hate disruption in their schedule caused by repairs or inspections done by property management. Even though these activities cannot be stopped it would be wise to provide tenants with sufficient notice before starting these activities.
Wonderful parking spots are usually prized possessions in a community, and when a tenant finds his space taken by some other tenant or guest, it can cause irritation and even livid anger. If you take a survey and ask your tenants what bugs them the most, finding another car in their parking space will be on top of the list.
Therefore, property management will have to create policies and rules about parking spaces, and implement them strictly without any bias. Penalties could include warning notices and fines; however, for repeated offenders calling the tow truck would be the only option.
Maintenance and Repairs
Many reliable tenants are renters by choice, which means they have the ability to buy a home but prefer renting a place because they do not want to deal with repairs, mortgages, banks, noisy neighbors, immobility, and maintenance issues. Most respectable tenants expect five star treatments and want an almost immediate response to their repair and maintenance requests.
However, this is not possible for property management, as the maintenance team is usually overworked and taking care of multiple issues before they become conflagrations. The best strategy would be to have a protocol in place for receiving such complaints and properly disseminating the work. However, tenants should be kept informed about the progress of their work until it is satisfactorily completed.
All tenants like to be safe in their community and hate to feel insecure. Property management should prioritize security issues and actively resolve all safety concerns of tenants. Installing proper gates, video cameras, and burglar alarms systems make tenants feel safe.
Sometimes tenants might complain about certain guests or other tenants when they observe some activities that they feel are suspicious. Property management should take all such complaints seriously, and carry out investigations discreetly. Most times these complaints are unfounded, but every issue must be looked into to see if there is any truth to what the tenant is claiming. One tenant complaining could soon turn into several and that could be a conflagration.