How to Respond to Requests of Tenants?

Tenants will always have requests and some of these requests may be challenging for property managers and their teams. The entire schedule may get messed up or the request may be something that you just can’t handle. But either way you need to take your resident’s requests into consideration before giving them a yes or no answer.

You can use these tips when you are confronted by a situation involving resident requests:

1. Let them know you would like to help if it is within your capacity

Make it clear that you understand what is being asked of you. However, do not promise that you will take care of things without considering the request first. Tell the tenant you understand his needs and will do your best to help if possible. They may be asking too much out of you in terms of your money or in terms of your time.

You do not want the renter depending on you for too much or really that much at all.

Never give your residents false hope or even apologize for something that is not your fault. This will make the resident feel like your services are lacking in some way. If there are any legal or medical regulations or policies that prohibit you from fulfilling a resident’s request, let them know about it. Informing tenants that you have to maintain certain legal responsibilities and safety measures will prevent them from arguing with you.

2. Give them an alternative

Never say “no” directly to special requests from your tenants. See if you can offer an alternative before shooting them down. Consider a situation where the request of the tenant goes against the rules of the property owner. Inform the resident about the owner’s rules and arrangements and how his request cannot be facilitated. However, if the renter still urges you to reconsider, take it up to the home or land owner and ask him if an alternative can be provided or at least if they can meet the tenant’s request halfway. Providing an alternative will ensure the resident that his business is valued by the property manager.

3. Prepare your staff to deal with special requests

Special requests made by clients are always challenging, which is why they need to be dealt with in a specific manner. Device a standard response for various special requests that may conflict with the policies mentioned in the rental agreement. The standard response will ensure everyone on your team gives the resident the same response instead of different conflicting ones that could confuse him.

Remember you are running a business here. So keep your cool and don’t get into an argument with the tenant. Train your staff in such a way that they can handle these high pressure situations without breaking or cracking.

How to fix rental property issues?

If there is a problem with the property you are managing, you need to get it fixed ASAP to save time and money. But before you get to the fixing, toiling, and sweating, you need to figure out what the situation is. Ask the owner a couple of questions to get a picture of how bad the problem is, then prepare a solution for it.

Here are 3 problematic situations you could face as a property manager:

Situation 1: Discontented Customers

In any business, reputation means everything. So it is essential for you as a property manager to maintain it. In case of dissatisfied tenants, make sure you do everything in your power to reverse the situation. If you fail to turn things around and make them forget about their negative experience with you, they may inform other potential customers about it and this could affect business for you.

In case they hop on the Internet and blow up your Twitter page to inform others about your services and to disparage you, you can do a bit of damage control. Google your company name to find out what people have to say about your company. Identify the negative comments and respond to them. Own up to the mistake and mention the ways in which you have taken care of it.

Situation 2: Bug Issues

If you are dealing with bug problems, do not delay calling pest control! Insects like bed bugs and termites can affect the health of the people living on the property and the structure and integrity of the property. It will result in additional costs to deal both in terms of both finances and reputation. Get your property checked before and after your tenants vacate. This way, you can reduce the chances of vermin and pest issues.

Situation 3: Higher Percentage of Rent Skippers

Compared to the property management scene years ago, you have all the necessary tools to thoroughly screen tenants before giving them the keys to your properties. Ask potential tenants to provide you with details about their income, jobs, history as tenants and so on. If you find any details that could affect their ability to pay rent inform them of this and ask them how they plan on paying if they suddenly don’t have the finances to pay the rent.

If the renter or the potential renter does not have steady work or a consistent flow of income then they probably are not someone you want to deal with.

Prepare documentation that gives them enough time to come up with the money in case they are struggling financially. At the same time, put in clauses that will ensure you get paid, such as a third-party, who will pay the rent on their behalf should they fail to make a rent payment. This could be their parents or a relative.

End of Summer Property Upkeep: Tips for Property Managers

Now that summer’s ended, winter’s on its way means it’s time for property managers to get a head start in preparing for the holiday season. It’s time to do seasonal maintenance checks so that you can save money, improve the curb appeal of the property you’re managing, and keep the residents happy too.

Here are a few areas that you should look into during the end of the summer property upkeep process:

1. Check the insulation

Winter means cold weather is coming into the picture, so ensure the homes on your properties are properly insulated. Examine the exteriors of each property to see if they need new weather stripping or caulking. Also take a good look at the doors and windows to ensure they close tight enough to prevent cold air from getting in.

2. Clean the chimney and light the fireplace

If your properties have fireplaces, be sure to clean the chimney thoroughly to get rid of any dirt and debris. Clean the fireplace and liners too to avoid the buildup of soot and ash. In case of an electric fireplace always test it before winter to know if it is working fine or not.

3. Inspect the air flow

Dust is bound to build up over the summer months, so always clean your room fans, vents, baseboard heaters, dryer vents, and HVAC units thoroughly. It will help them work smoothly without blocking the airflow.

4. Service heating units

By turning on your HVAC unit you can make sure it’s in golden and suitable condition and can heat up the room in just a few minutes. Get a professional to service it so that it won’t fail the renter during the winter when needed most.

5. Clear the gutters

If you don’t clean up the gutters, they will get clogged during the winter. It could result in warping, broken shingles, and roof leakage. So get those gutters cleared and cleaned by removing the twigs and leaves that accumulate in them. At the end, pass water through them to check for blockages.

6. Clean up the garbage disposal and kitchen sink

Get a plumber to check the garbage disposal and clean it up inside. Scrub the sink clean to remove any grime, rust, or stains. Also, check the rest of the kitchen for vermin and disinfect the whole area.

7. Clean up the bathrooms

Scrub the bathroom floors until they sparkle to get rid of mildew and bacteria. Clean every inch on the sinks, showers, tubs, and floors to disinfect them of any germs and to get rid of any dirt stains. Add an air-freshener to keep it from smelling damp.

If the renter(s) is supposed to handle some of these steps then you do not have to worry about those particular steps.

Once you’re through with the maintenance process, you can get through the fall and winter season business without worrying and without any major calamities or complaints.

5 Things You should Know before You become a Landlord

Before you decide your other residential property can become a rental property and garner you a nice profit each month, there are a few things you need to keep in mind before you take this plunge.



1.     Your Rental Income is Taxable



If you think you will laugh all the way to the bank each month after your tenant pays, think again. You have to issue a receipt to your tenant for the rent amount that your tenant will use for his tax deduction. Even if he doesn’t claim a deduction with your receipt, as a landlord, you have to declare the rental income and pay taxes on it.



2.     The Rent Amount will be Used for Expenses



Your property will require periodic maintenance, repair, and upkeep. This expense will come out of the rent. As a rule of thumb, you should set aside about two months of rent every year for maintenance and upkeep. Remember, you will have to paint, get the property cleaned and repair appliances after your tenants vacate. This expense too will come out of the rent amount.



3.     You may not get the Kind of Tenants You Want



Depending on where your property is located and the amenities around it, you will attract a certain type of tenant. Well, whether you like it or not, you may not always pick up a tenant you like. At times, you may be forced to give your property to a tenant even if you don’t like him because it is better to rent out your property than let it remain vacant.



4.     Tenants can be Hard to Evict



If you decide you don’t want a tenant any longer, you may find it really tough to evict him. Many tenants are well-versed with the laws governing them and you should know your rights as a landlord. So if you don’t have a valid reason for eviction, you are stuck with the tenant until the lease period expires.



5.     Tenants can Leave Before the Lease Expires



Tenants can leave before the rental agreement comes to an end. This can be expensive, as you will have to once again get the property cleaned, repair appliances, and manage those minor repairs. Then your search for a new tenant begins. During this period, you will not generate any income from your property.



Since being a landlord can be tough, especially if you have to handle everything, most landlords tend to use property management companies. These companies make sure you get the kind of tenant you desire and will handle every aspect of your rental property, right from minor repairs and general upkeep to collecting rent and conducting a background and credit check on prospective tenants. A property management company offers you peace of mind and lets you enjoy the real benefits of being a landlord.

Don’t Sell, become a Landlord

If you are contemplating selling your residential property, think again. Keeping the property and renting it out could end up being extremely beneficial. And, with reliable and reputable property management firms, you never have to worry about a thing. If you are wondering why you should turn into a landlord, here are some convincing reasons.



Have a New Source of Income



Your residential property can generate income for you. When you rent it out to a tenant, the tenant will pay you rent. After paying for upkeep and other expenses, the amount remaining would be your income.



It is important to fix the rent for your property appropriately. So check in the area for residential properties that are similar to yours and find out the rent they are charging. Your rent should be around the same.



Bear in mind, the income may not be there for all 12 months of the year. If your tenant vacates and depending on the state of the property and the time you get a new tenant, you will not have income. Nonetheless, once a new tenant moves in, the income you were receiving will resume.



Enjoy Tax Benefits



As a landlord, you will profit from many tax benefits when you rent out your residential property. You can easily deduct the interest amount of your mortgage from your tax. Some of the other tax deductions that you can avail include:



    Home Office: As a landlord if you maintain a home office, you can deduct the expenses for operating the office as long as you meet certain requirements.

    Travel Expenses: If you travel because of your responsibilities as a landlord, you can deduct that amount from your taxes. However, keep meticulous records, since the IRS may ask for them.

    Repair Expenses: When you undertake repairs of your property, the amount is completely deductible for that particular tax year.

    Depreciation: Over a period of 27.5 years, you can deduct the purchase price of the property from your taxes.



No Boss to Answer To



If you enjoy being a landlord, you can start with one residential property and keep adding to your portfolio. Before you know it, you will turn into a real estate investor with several rental properties to your name. And, with a suitable and reliable property management company handling every aspect of your property, you can enjoy a fantastic life with no boss to answer to. You turn into your own boss – a boss of your own free time.



With so many wonderful benefits, being a landlord is more attractive than selling the property. The long-term benefits are immense.

What to Consider When Hiring a Property Manager?

The benefits of renting out your property may be many, but managing it can be difficult. This is especially true if it isn’t your full time job. But that doesn’t mean you have to give up being a landlord. You can still benefit from renting out the property you own even if you don’t have the time or resources to manage it. All you need is an experienced and reliable property manager.

But which property manager will suit your needs best?

To know that, you need to think about a couple of things before selecting your ideal property manager.

Check out a reputable firm

Getting the help of a professional means you need to find one. To do that you need to make sure the property manager you are checking out has a property management license. This will let you know that they are serious about their job and will take all the necessary steps to ensure you secure effective and sound management.

Ask about the management fees

What will be their cut from the rent earned? The management fees usually vary from state to state. However, you should expect it to fall within the bracket of 8 to 10% of the rent acquired every month.

How often will the property be assessed?

Find out when the property manager plans on inspecting the property and how often. Regular checks can help keep your property in tip-top shape. If you have long-term tenants, the property needs to be scrutinized on the inside and the outside for any problem or damage that may not have been reported.

Request for references and a representative sample

To know if you are getting the best, you need to see it for yourself. So ask the property manager to offer you some references you could call, as well as some representative samples of the properties he has managed. What do other people have to say about their management services? Also, once you see the samples, do you feel like living there? If the answer is a yes, you can go ahead and pick that manager. If no, move on amicably.

Question about maintenance and repairs

Will you be billed for maintenance and repairs or will the manager keep a reserve from your funds to deal with these expenses? Ask them if you can control the limit of the funds usage if they provide the latter option. With a limit, you will be able to control their spending of your money. Also, ask to be informed before any expenses are covered.

Finally, at the end of it all make sure you have a written agreement with a termination clause that is suitable to you. Make sure the agreement highlights all the responsibilities that the property management firm will undertake on your behalf.

Situations Where You need a Property Management Company

Using your property as a source of income is a salient way to make money. It can help with maintenance and offer you a neat little cushion of money to fall back on in case of a crisis or an ongoing recession that is occurring now. Many people like to think they can do it on their own, without professional help.

But that’s where the trouble starts. If you don’t know the market and how the whole landlord situation works, jumping in blind can do more harm than good. So before you venture into the business of being a landlord, consider the following situations and how a property management company can help.

Situation 1 – You don’t want to deal with the stress of management

Property management involves more than just having property. You need to find good tenants too. If not you will not be able to make any profits. Next, you need to ensure the property is attractive and inviting. If you have no idea where to begin, it’s best to call in a professional. This way you don’t have to deal with the advertising, the hunt for tenants or much of the planning and organizing. You can simply get in touch with a property management company to deal with the daily affairs of property management.

Situation 2 – Your rental property is too far away

If you don’t live within the vicinity of the property you want to rent out, it can be difficult to manage things yourself. By hiring a property management company you will ensure that there is someone there to take care of things whenever necessary, without you having to rush over, throwing everything else aside.  

Situation 3 – You don’t want to be an employer

Property management will require some assistance now and then and if you have a large property, you’ll need regular assistance. As a result, you will need to hire employees to help with your property. You will have to put them on a payroll, provide them with employee benefits, and pay for expenses as well. However, with a property management company, you don’t need to focus on the task of being an employer.

Property management firms have their own employees who report to them and are highly skilled in their jobs. So that means less work for you.

Situations 4 – You don’t have the time to manage your rental property

With a daytime job, it’s hard to manage something on the side like renting out your property. So, developing your business and taking things further will always be a distant dream. On the other hand, if you have a property management team on your side you can get the best of both worlds. Your property will be handled and so will your finances. You can have strategic plans developed and build your business like you always planned.

With a professional property management company, you can have a concrete and profitable business as a landlord.

A Property Management Company: The Best Solution for Landlords?

When you hold a lot of property and don’t know how to make the most of it, the best option is to hire a property management company to take over. These companies don’t come cheap, but they are a huge asset to your business.

When is hiring a property management company a decent idea?

Hiring a property management company to deal with your business usually is needed when:

    You don’t have what it takes – Not everyone is interested in hands-on management. Some people are just not cut out for the challenge of finding tremendous tenants and maintaining a safe and attractive property. But since it is an investment and you need to make sure its day-to-day maintenance is being taken care of, hiring a property management company would solve the problem.

    You have lots of property or rental units under your control – The more rental properties you own the greater hassles you will have to face. So in order to prevent this, call in the experts.

    If your property is part of an affordable housing program – If you are part of affordable housing programs, the arrangements that need to be made can become complicated. Since you have a lot at stake, it’s best to hire a professional management company to deal with these housing programs and help you make the most of your property.

    If your rental properties are away from your residence – If the rental property is located far away from your residence, dealing with it yourself can be troublesome. The constant commuting and overseeing of things will take up a lot of time thus hiring a property management company can be invaluable in such cases.

    If you have limited time – If you do not have much time to devote to this part of the business and would rather spend looking for new properties, arranging financing for renovations and performing other tasks, a management company may be the right people to entrust this care to.

How do Property Management Companies Help?

By putting a management company in charge of your affairs, your tenants, prospects, marketing, collection of rent, and other such issues will be taken care of thereby saving you time and worry. They will bring their expertise to the job so you can be sure your investment is in stable hands. The best part is you won’t have to oversee their proceedings as they function on their own.

However, when looking for a functional property management company, soak up recommendations from others, search the Internet or interview companies to make sure you are entrusting your property in the hands of a capable company. Once you choose a remarkable company, you can then relax and enjoy the benefits.

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