How to Retain Dependable and Noteworthy Tenants

How to Retain Dependable and Noteworthy Tenants

One of the most important tasks in property management is retaining outstanding and impressive tenants. Retaining personable and friendly tenants over the long term will not only improve profits but there are much less hassles in managing the property. The longer tenants stay; there will be lesser turnover of units. Unit turnovers are expensive, which drains the profits.

An Understanding

Even if a new tenant occupies the unit the next day after the old tenant has gone, there are still many costs involved. To attain the new tenant, the property manager will have to spend on advertisements, the office staff will have to answer calls, the unit will have to be shown to prospective tenants, and a new lease will have to be made. The property manager will also have to return the security deposit to the old tenant, the unit will have to inspected, and the place will usually need a paint job and repairs to make it proper for the new tenant. All this takes a lot of time, effort, and money, whereas retaining tremendous and loyal tenants does not involve any costs.  

Pitiful & Uncaring Management

According to various surveys, one of the main reasons for tenants to seek new rentals is poor property management. Many tenants become frustrated with the poor state of the property and the nonresponsive attitude of property managers to get things repaired. If these two issues are handled professionally, there will be a drastic cut in the vacancy rate of any property.

Steady Communication

Being responsive is extremely important for a property manager while dealing with tenants. The property manager should not ignore calls, and talk to the tenants frankly about when the issues are going to become fixed. Tenants are more likely to get frustrated when they do not receive a response, whereas they will be more understanding when the property manager is responsive, even if the repairs are delayed.

Holding Up Your End of the Bargain

Addressing minor issues quickly is another way of keeping most tenants happy. In fact, it is better to have a system for preventive maintenance, where problems become fixed even before tenants have a chance to make a complaint. Preventive maintenance is an important part of professional property management and it should not be ignored. Such maintenance might require a little more investment but it works out much cheaper in the end in many ways.

Basic Rights

The property manager should also have respect for tenant’s privacy and not simply enter individual units anytime, without proper intimation. Everybody likes their privacy and nobody appreciates a person barging into their living space. Individual units have to be checked on a regular basis for preventive maintenance, but this can be done by scheduling visits or making appointments. Only when there is an emergency the property manager can enter the unit without prior notice.   

Simple Gestures & Actions

Finally, all tenants appreciate a property manager who keeps in touch and maintains a cordial relationship with everybody. It may not be possible to maintain face-to-face contact with all the tenants on a regular basis, but the manager can always send emails to say hi or wish tenants are doing well on special occasions and so on.

Types of Tenancy Agreements in Property Management

The rental or lease agreement establishes the terms that enable the tenant rightful use of the property. In property management, it is important to understand the different types of leases or tenancy agreements. There are mainly two types of tenancy agreements:

Lease with a Fixed Term

The lease with a fixed term is the most common tenancy agreement. Such a lease will state the duration the tenant is allowed to use the property, and the time when the lease expires. The tenant may continue to use the property on renewal of such a lease. Typically, fixed termed lease is for a year or two years duration, but longer durations are also possible. Sometimes the fixed term lease can be for certain number of months to suit the needs of property management.

For instance, the lease might be for 14 months instead of the usual 12, so that the termination date coincides with termination date of other tenants. This is quite useful in property management, since all tenants will have a common termination date, on which the lease can be renewed or the tenant can vacate the property. Another consideration for property managers is to take advantage of the peak demand period for rentals. In such instances, the termination date of the lease will be during such a peak period, where it will be easy to obtain a new tenant.

Period-to-Period Lease

In this type of tenancy agreement, the lease initially is for a definite period, and is automatically renewed if it is not terminated by the tenant or the property owner. The duration can be for a period for a week, month, or year; however, such leases are usually for month-to-month. The automatic renewing can go on indefinitely, until the tenant or property owner formally terminates the lease.

Month-to-month rental agreements are usually favored by many tenants as it is quite flexible and they do not have to worry about breaking the lease before the termination date, as it can prove to be costly. However, this type of lease works in favor of property manager or property owner as well. If the tenant is causing problems, then a notice of nonrenewal can be served, which is much easier than giving reasons and terminating a lease in the middle.

Some other types of tenancy agreements are:

Tenancy at Will

In tenancy at will, the lease will be in force until the tenant or property owner terminates the agreement. The lease can be terminated whenever either party serves a notice. However, a reasonable period is usually mutually predetermined for serving such a notice. In tenancy at will, the notice can served at any time, whereas in period-to-period agreement there is a fixed duration for giving the notice.

Holdover Tenancy

This is not actually a type of lease agreement, but occurs due to circumstances. This happens when the tenant continues to live on the property after the lease agreement has expired, and has not renewed the lease. This type of tenancy is quite similar to trespassing, the only difference being the person had previously held the right to use the property.

When is a property management company needed?

Hiring a property management company is a big decision for a property owner, and various aspects have to be evaluated before reaching a decision. Some property owners prefer to keep a resident manager, while some take the bold step of managing the whole property on their own. Here are certain important factors that should be reviewed to see if hiring a property management company would be anoutstanding and poignant decision.

Huge Property or Many Rental Units

When the property is huge or there are many rental units, it is wise to manage the show professionally by hiring a property management company. The sheer size of operations is too much for a single individual to handle.

Location of Rental Property

If the property owner is staying far from the property then it is advisable to hire a property management company, even if the area of property is small or there are few rental units. Many issues can crop up that cannot be handled from afar, unless there is a resident manager on the premises.

Interest and Time

Many property owners view their properties only as a lucrative investment and have no interest in managing the day-to-day requirements of running the show. Some property owners might be interested to have a hands-on approach but may not have the time, since they might be involved in improving their business, finding new properties, arranging renovations, and so on. Hence, if interest or time is lacking, it is best to hire a property management company.

Cost and ROI

Property management companies charge fees for their services and it is usually a percentage of the collected rent revenue. These fees can cut into the profit or ROI, and the property owner has to evaluate the returns carefully and compare it with the importance of the services offered. Secondly, the overall market situation and economy has to be considered. If the market is up and there are fantastic chances of lesser vacancies, then the property owner can seriously consider hiring a property management company. Even when markets are down, a shrewdand/or solid property management company might be able to improve the situation and still appeal to more tenants.

Expertise and Experience

Property management companies have much better expertise and experience in handling the various issues and legalities of managing rental properties. A small legal mistake can prove quite costly in the end and might open up the risk of costly lawsuits and huge settlements. Property owners have to comply with many complicated rules, and it is important to know various legal requirements. If the owner is not sure about these rules and regulations, it is best to hire a professional company that has marvelous knowledge in this area.

Not Wanting to be an Employer

Even if the property owner has hired a resident manager, the owner is still an employer and will have different responsibilities such as payroll and managing various legal requirements. Whereas a property management company is an independent contractor, where the property owner has minimum responsibilities.

How to Find the Right Tenants as a Property Manager

Renting to complete strangers is a very risky proposition; however, when you are having a huge property, you cannot limit your tenant prospects to known contacts, friends, and family. It is therefore very important in property management to know how to find the right tenants. Here are certain strategies to weed out the bad ones.

Background Checks

One of the most important duties of the property manager is to conduct a thorough background check on all prospective clients even when other information seems to be in order. According to a recent psychological study, it was found that most people lie about their background and try to hide things. Start with investigating criminal history of the prospective tenant.

Even though breaking the traffic rules is a crime, the property manager has to be concerned about serious crimes. These include drug dealing, robbery, and list of violent crimes. It is also very important to see if the name of the person is listed in the sexual predator or sexual offender lists. It is also possible to find out many things about people by checking their online presence on social networking sites.

Rental History

Checking rental history of the prospect from past property owners is important; however, this will not always be an accurate pointer. Some property owners or managers have been known to provide a false positive report, simply to get rid of a tenant who has been defaulting on rent payments. Secondly, first-time tenants like students or people from other cities will not have any rental history, and therefore it is best to check their financial background and creditworthiness.

Credit History and Financial Background

Even though it is not easy to maintain a perfect credit history in these hard economic times, property managers should set clear parameters for checking creditworthiness of a person. Ask for credit reports and credit scores, since these are fantastic indicators about the finances of a person. Finances can also be gauged by checking employment history and seeing whether the person holds a bank account. Checking with the individual’s current employer can reveal financial aspects about the person. Tax returns from previous years will also provide useful information about the financial background of the person.

Questionnaire

A cleverly designed questionnaire can reveal many interesting things about a person and it is possible to see if the person is lying. If the prospective tenant leaves certain questions unanswered, it should definitely sound the warning bell in those aspects. Here are some important questions that should be included in the questionnaire:

§    Do you have a good credit score?
§    Where are you employed?
§    Do you have a rental history?
§    Do you have pets?
§    Have you ever been arrested?
§    How many individuals are going to live on the property?
§    Are they family members?
§    Are you willing to sign a lease?
§    Do you have a bank account?
§    When are you planning to move in?
§    Do you have any disabilities?
§    Have you ever been evicted from a building?

If the prospective tenant does not know how to answer one or some of these questions or if you receive a form back that has one or many of these questions unanswered, that often is a warning sign. If they refuse to answer some of these questions, a red siren should be going off in your head. Silence does not personify honesty in this case.

How to Deal with Difficult Tenants

How to Deal with Difficult Tenants

One of the challenging tasks in property management is dealing with difficult tenants. Being difficult can mean many things, such as being unreasonable and belligerent, not paying the rent on time, creating disturbances, fighting with other tenants, and so on. Difficult tenants not only waste a lot of time of the property manager, but also create a negative atmosphere on the premises. Here are a few tips for handling difficult tenants.

Making Everything Clear

In property management, it is always wise to keep everything in black and white and show what is expected from the tenants, and what tenants can expect from the management. All these expectations can be clearly stated in the agreement, so that the tenant has a clear picture. These points can include garbage removal practices, expected level of cleanliness, laundry schedules, procedure for reporting issues, minimum maintenance required from the tenant, common maintenance procedures followed by property management, policies for late payment of rent, expected noise levels, and minimum etiquette expected towards other tenants.

With certain tenants, it may not be enough to mention these expectations in the agreement. In such cases, the property manager should take the initiative and educate such tenants whenever the opportunity arises.

Being Professional and Maintaining Good Relations

The property manager should always have a professional attitude, which means neither being defensive nor being aggressive. Arguing with an angry tenant will only make matters worse, and being submissive will not be productive as well. It is important to speak calmly but firmly and communicate effectively. At the same time, it is also important to maintain good cordial relations with all tenants.

The best way of showing that the property management cares for the tenants is to listen to all complains attentively. The next step would be to respond and fix issues in a timely manner. Additionally, also have a system in place for the tenant to report late fixing of issues and the inconveniences they had to endure. This will help tenants to air out their problems and grievances, without causing any major disturbances.

Updating the Screening Process

The problem of difficult tenants can be avoided largely by having an efficient screening process for prospective tenants. Property managers should patiently carry out background checks, check out feedback from previous property owners, investigate credit worthiness, and check, to see if the individual or any member of the family has a criminal record. A clever questionnaire can be designed to reveal behavioral aspects of people, and their attitudes. Employ all the latest technological advances and tools available to create an efficient screening process.

Having Full Knowledge of Laws

The property manager should have full knowledge about the laws governing tenancy and tenant rights. It is important to understand tenant’s rights, and know all the procedures and protocols that will come into play in the event of certain situations and incidents. The most important aspect is to know the rules regarding rental delinquency and non-payment of dues. A difficult tenant can very easily turn into a bad tenant, and the property manager should know all the legalities for evicting such a tenant. 

How to Acquire Positive Reviews in Property Management

How to Acquire Positive Reviews in Property Management

One of the major tasks of property management is effectively marketing the property to lower the vacancy rate. The property manager can use many online tools and social media to improve the visibility of the property. However, many prospective tenants like to read reviews of existing tenants, before they make a decision. This means the website should have a sizeable amount of positive reviews from tenants, which ultimately comes down to keeping tenants happy. Additionally, satisfied tenants should also be prompted to write an online review and share their experiences with others.

Soaking Up Positive Reviews

Prompting tenants to provide reviews can be a little tricky, since you do not want the property website filled with negative reviews. Most people think of writing a review, when they are not satisfied by the service or product. Hence, the property manager should first make sure the tenant is happy, and then request a review. For instance, if the manager has recently solved some issue for a tenant or completed some repairs in a timely manner, then such times are ideal for asking a review.

Timing Matters

However, make sure the tenant feels the issue was taken care of promptly. It is better to have a chat with the tenant and gauge their reactions, and ask them if they were satisfied with the service. If the tenant seems happy and in a positive mood, then it is the ideal time to request a review.

Most people do not have the time or the inclination to provide a review, which could be because of their busy schedule. Therefore, it is very important to make the task of giving a review extremely easy and fast for the tenant. The best way to handle this would be to send an email after providing a service or resolving an issue. The email can contain a few questions that require only a few clicks to answer.

Certain Details

Sometimes a tenant may be displeased about something, which is actually not directly related to the property or the management. For instance, there might be some construction work going on near the property, and the tenant is not happy with the noise. Even though this is not actually the fault of the property, the tenant might voice this in a review, which might seem a negative comment about the property to a reader. In such a case, the tenant has to be reminded to provide the full story, and include the part about the noise not being on the property and not being anything the property manager can do anything about.

Property Managers can Post Information & Comments Too

Even if a tenant has made a negative comment in a review, then the property manager can take steps to resolve the issue immediately. The tenant can be asked to offer a detailed account of the problem, and attempts should be made to fix it as soon as possible. Once the problem is fixed, the property manager should ask the tenant to provide a comment about the service. The property management should also post comments in the review page, so that readers are aware that the management is playing an active role in resolving issues.

Marketing Techniques in Property Management

Marketing Techniques in Property Management

A major part of property management is reducing the vacancy rate by finding new tenants. Hence, a property manager needs to be proficient in marketing the property to prospective people looking for rentals. Various marketing techniques are employed today, including business networking, developing presence on the social media, pay per click campaigns, and other marketing efforts. However, it is very important to have a well-developed system for managing leads, to make sure the marketing efforts do not go in vain.

One Fact to Know Before Employing the Marketing Strategy

Lead management starts with recording the origin of the lead. The property manager should know where the lead has come from. To do this the manager should note the email id or phone number that was given to the prospect from various marketing initiatives. It could be a blog, social media profile, or special email campaigns, where the lead originates. Knowing where the lead has originated from, the manager will be able to gauge which marketing initiative is working the best.

Quicker Responses

The response time plays a major role in establishing contact with leads. For instance, it may not be possible to attend all the phone queries, but there is a major advantage if the response is given within ten to fifteen minutes. Providing a quicker response there is the higher likelihood of directly speaking with the lead. Hence, calling back quickly, the management can close leads faster.

Constructive Sales Calls

After the initial contact with leads, it is important to have a clear plan and system for follow-ups, whether it is through phone or emails. However, be careful not to spam or be a nuisance on the phone by calling many times. Initially you could call twice a day if the prospect shows interest. After that, a follow up call or email can be sent three to four times within a fifteen-day period. What you talk on the phone or the content of your follow-up email has to be designed carefully to prompt the best response and early closing.

Proper Adjustments

Keeping a record of the full process, right from the time of origin of the lead, to different stages of follow up is quite essential. Each month, the property manager can review the full history of each lead and decide whether any further action or follow up is required. This data is also a rich resource for knowing how the lead management system is performing. The management can see where the system is falling short and what marketing efforts are not bearing any results. Reviewing the whole process is an important part of lead management, and it is possible to improve the outcome dramatically simply by making a few tweaks.

The Results will Bear Fruit

Ultimately, the success rate will depend on the closing strategy. You might do all the required follow ups, but if your closing is weak the lead might slip away. It is shrewd to accompany your closing pitch with some enticement or deal that is highly beneficial for the prospect. Marketing in property management is not easy and the property manager might have to put up with many rejections. However, having an effective and outstanding lead management system will always pay off.

The Importance of Outside Appearances in Property Management

The Importance of Outside Appearances in Property Management

Property management should pay attention to the curb appeal of their property, since sparkling outside appearances can attract quality renters. One of the most important criteria for people looking to rent property is the exterior looks. According to a survey, more than 75% prospective renters, first consider the outside appeal of the structure and then only would consider reviewing the apartment or house.

Priorities

The condition of the rental property directly influences the number of possible vacancies. Therefore, taking care and managing the outside appearances and beautifying the location should be considered a wise investment. Certain cosmetic improvements do not need much investment, and they are usually covered by maintenance tasks such as painting, repairs, replacing the trim, and installing window shutters. However, property management should also consider investing in a decent and reliable landscaping service.

It is not necessary to carry an expensive landscaping service on your docket. The main point is to make the outside appearance more attractive, which can be achieved even with cheaper and low-maintenance landscaping. First, consider the weather conditions in your area, and select plants accordingly. It is always better to opt for drought-resistant plants, as they will require the least maintenance. From the variety available, select plants that bloom during multiple seasons in a year. They should also have a lush texture with colorful flowers and leaves.  

Suitable Plants

First, consider the path that leads to the main entrance or door of the building, as a beautiful pathway can make a big difference to the looks of a property. If there is a concrete walkway, you could consider replacing it with attractive paving stones. You could also consider a combination of grass and paving stones, as that would make the pathway much more attractive. Now, to make the pathway more aesthetically appealing, plant some ornamental plants, on both sides of the walkway.

You could also opt to plant trees; however, you will need to consider the available space and the approximate height of the trees when they are fully-grown. Finally, consider installing attractive external light fixtures along the pathway to make it more appealing during the night.

A small garden can also make a major difference in enhancing the appeal of the property. Even a small patch on either side of the entrance, can give the building a welcoming exterior. Even when the property is an apartment complex, a few patches of greenery and plants can improve the looks tenfold. Greenery is always pleasing to the eye compared to drab concrete. Add to that a splotch of color with some plants and you have a winning combination.

Alternatives

The next step would be to consider an impressive door for the front main entrance. Embellishments like engravings and brass knocker will make the door even more attractive. If a new door is too expensive, then simply lay out an attractive doormat, to improve the appeal of the entrance.

Another major element in improving exteriors is installing an attractive trim. The trim around the windows facing the street can enhance the looks of the property manifold. If new wood trim is out of your budget, at least consider a fresh coat of paint for the trim that you have currently.

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