Handling Complaints

Talley Properties
Sometimes, being a landlord is much more difficult than people think. After all, you need to find a good tenant, make sure their payments come on time, handle any issues they have with the apartment, and hope you get it back in the same condition you let it out in. Normally, this isn't too big an issue as problems are generally few and far between. Sometimes, sure, it can seem like everything goes wrong in the house at once, but for the most part it's a pretty decent gig. This isn't true, however, when the complaints from your tenant start pouring in.
Many times, you will likely not hear from your renter much at all. You will get the rent check, maybe a couple of holiday well wishes, and that will generally be the end of it. However, when you have to deal with an issue that your tenant has, it can quickly become hectic. This is when you may want to feel like pulling your hair out. Things like plumbing issues are especially common and can certainly strain your relationship with your renter.
The main thing you need to do when you receive a complaint is answer it. Nothing is more infuriating for a tenant than sending off an important message about something that has gone wrong and getting nothing back for days on end. This is especially true if it is regarding pipes or electricity. While many tenants may take it upon themselves to call a plumber for something like a clogged drain that they can't fix, if the problem requires the opening of the wall, they need your response. Timely reaction is the most important thing when it comes to a renter's complaint.
The other truly important thing to do when a tenant has a complaint is to listen. This may seem silly and obvious, but even if their complaint seems trivial, listening to it can do a world of good. Sometimes the tenant is worried and other times they simply like to complain. Whatever the reason, listening is the best thing you can do.
Here at Talley, we hope that you don't have to deal with many complaints. We also know that you can handle them with grace and solve them quickly. We certainly wish you the best with every issue that may arise.

Get Renters Cheap Part II

Charlotte Properties
Due to popular demand, we have written another article about how to get the attention of prospective tenants for cheap or even free. In previous articles, we explained how incredibly useful the internet can be in regards to getting the word out to people that you have an apartment to rent. While we still believe that this is one of the best tools at your disposal, we also understand that not everyone is as comfortable with posting their listing online. Here are some ideas to get the attention of people cheaply and without using the internet.
One of the best ways to let people know about your local apartment is by posting about it in local shops. While obviously we don't want you to go around sticking up fliers randomly, there is nothing wrong with asking local businesses if they don't mind having your advertisement somewhere that is visible. You may even want to think about ordering some cheap business cards with the address, your phone number, and a small picture of the building and asking if it would be okay to leave them there. You may offer to give your tenants something regarding that business. It may be a menu if it is a restaurant, or a gift card if the locations gives those out. Always be willing to work with the business owner. After all, they are giving you space in their area of income.
Another way that has been tried and true in regards to getting results is putting up signs. This can be something as simple as sticking a piece of paper to a telephone pole or a street light. If you print out the information for your available apartment and tape it up in different places around town, you are certain to get results. This is something that has been done for decades and hey, why mess with a winning system? Just one word of advice: remember to take down the advertisement once you have found a tenant so you don't keep getting those phone calls.
There are dozens of ways that you can get a tenant for little or no money. This is true whether you use the internet or not. After all, we survived before it existed so there's no reason you can't get a tenant without it.

Get Renters Cheap

Charlotte Properties
While this title may sound like we are trying to sell, we aren't. You are! You want to get your rental property moving and you don't want to have to spend an arm and a leg to do so. Sometimes it can seem like your apartment isn't getting any notice even though you know that people need a place to live. It's exasperating and infuriating, but what are you to do? Going through a broker or an app can get expensive very quickly, so how do you get a good renter without spending enough to live in the apartment yourself?
One thing that almost every landlord I have ever spoken to about this swears by is Craigslist. Although those of us who were old enough to remember certain horrific things that occurred in regards to that website may be leery, it seems like a good place for rental property owners to start. It is not only cheaper, but apparently much more effective to advertise on a website like Craigslist than it is to list your apartment in the local newspaper. This is because very few people read the paper anymore and it can reach tenants outside the immediate area, such as those looking to move for their jobs or trying to be closer (but not too close) to their families. Check out your local Craigslist listings and see if it may be a good fit for your property.
Another thing you can do is set up a social media account for your properties. If you post on Facebook about your apartments for rent, there is always a good chance that someone will happen to see them. In fact, many people look on social media for places to live as the interaction is instant and it is much easier to research the person you are talking to when it connects to their personal profile. There is a sense of security that people can get from looking on social media that may not extend through the more traditional routes.
Although it may seem a little odd to some of us, the internet is actually a wonderful tool for finding tenants and renters with little to no cost to you. Try it out and see if it works. After all, there's no harm in attempting something new.

Importance of Pictures

Talley Properties
Picture it: You have the perfect apartment that has just been remodeled, updated, and is simply perfect. The only thing that is missing now is someone to enjoy it enough to want to pay you for it and move in. You post about this place in the newspaper, online, around town, and anywhere else that you can think of. There's just one problem. No one seems to be calling about this perfect location. You just can't figure it out. Why doesn't anyone want this flawless property? Don't they understand how incredible this apartment is? Well, there's just one problem with all of your posts about this place: you didn't post any pictures.
Pictures are extremely important when it comes to renting your apartment out. Many people will not look at a listing online if there are no available pictures and honestly that isn't surprising. After all, would you want to drive all the way out to your apartment without knowing if it was a beautiful place or a dump? I can tell you that I certainly wouldn't. Getting pictures of your rental property is something that you need to make sure to do before you get ready to list it anywhere.
The great thing is that now cameras are everywhere. Digital cameras can connect directly to your computer so you don't need to wait a week only to find out the picture didn't come out right anyway. You can upload the image instantly and even edit it to show the best parts of whatever was in frame. Even most of our phones now have cameras that you can take pictures with that are good enough to post. It has literally never been easier to show people how incredible your property is without them having to get dressed.
Here at Talley, we cannot stress enough just how important putting pictures up of your apartment can be. It truly is the difference between someone looking at your apartment or looking at the next. Even many websites have a filter so it only shows listings that have photos. Take a couple of good shots of the area and see how big a difference it makes in your hunt for just the right tenant to go with your apartment. We hope everything turns out to be picture perfect for you!

Why Hire Us?

Talley Properties
Property ownership is hard. Let's face it, taxes are rough, repairs can be expensive, and upkeep is so hectic you may feel like pulling out your own hair. This is even more true when you aren't even living in the place that you own. All of this money is going into a location that you don't get to see every day and you are placing in the hands of someone you probably only met a few hours ago. If that isn't stressful, I'm not really sure what is. Here at Talley Properties, we understand that this is hectic. We want you to know that everything is okay, and that's why we have made a business out of doing just that.
Talley Property Management Company is dedicated to making sure that you get the best results with the least amount of stress. We know how crazy everything can get when you try and do this all on your own and we want to make sure you don't have to feel that way. That's why we offer so many services that are tailored directly toward you and maximizing your efficiency while minimizing your stress level. When all is said and done, we can do just about everything for you if that's what you want.
At Talley, we offer services of every major kind. We can do just about everything for you from the time a tenant is interested to the time they leave. We can collect the rent for you, screen new tenants, prepare leases, market your property, and dozens of other things in regards to the people that will be in your rental property. We also offer maintenance services at any time of the day or night for emergencies and send in workers that we know and trust if something needs to be fixed. This means you never have to worry about who is going into your apartment, as we make sure only the best people will cross your threshold.
Being a landlord is hard work. We understand that and want to make sure that everything is taken care of for you. Hiring Talley means you never have to worry about how something is done or who is moving in. You own the property, let us do everything else. You deserve to relax.

Avoiding Rental Scams

Talley Properties
Most of the time, when we hear the words "rental scam", we think of tenants that have gotten ripped off one way or the other. Normally the words make us think of people being taken for just about all they have with nothing to show for it. What many people don't realize, however, is that landlords are just as liable to be scammed. While it does take a bit of work on the scammer's part, it is certainly doable and often extremely successful.
The most popular scam by far to pull on a landlord is by posing as the landlord. This is most often used when the landlord lives off the premises. A person will pose as a tenant and get a lease for a certain price and it will seem as if everything is perfectly fine. This person, however, will then turn around and pretend to be the landlord to the same place and rent out the apartment at a higher price. This means that not only are they earning money on something that isn't yours, they normally don't screen anyone and take whoever they can get at that price. This means that there is someone in your rental property who you do not know and there may be little that you can do about it.
Having a fully fleshed out lease is one of the most important things in a situation like this. Often, landlords will have a specific clause in the lease which states that no one else may live in the apartment without prior approval. Having this written in is actually extremely valuable in a situation where a tenant is trying to scam you. If this is written in, then you can find someone in direct violation of the lease and beginning evicting measures is much easier.
We always suggest having someone in the area keep an eye on your property if you are not nearby. This isn't foolproof of course, but if someone sees something that can be suspicious they can easily give you a call or send you a message to let you know. We need to look out for each other and this is just another way to do so. When all else fails, always trust your instincts if something doesn't feel right.

Keeping Up With Trends

Talley Properties
Owning an apartment which is rented out is a large responsibility. You need to be sure that your tenants are happy, that they are safe, and that they are responsible themselves with your investment. While it may not seem like a big deal, the state of the décor of your rental property does have quite a bit to do with how your tenants react to the space. This is true of both those who have resided in the area for an extended period of time as well as those who may be looking to move in. Keeping up with trends is actually a large part of keeping your current tenants happy and attracting new ones if necessary.
Trends change on what seems to be an almost daily basis. What is in fashion one day is out by the next week. This is also true of housing trends. Right now, what is most desired is an open floor plan between the kitchen, living room, and dining room. Many apartments do not have the capacity to create an open floor plan, but for those that do, it is something that you may want to look into. Modernizing your rental property is often a fine line, but it does certainly have its benefits.
When you're working on keeping up with newer trends in regards to housing, it can seem almost impossible to change as quickly as people's ideas of what they want do. Sometimes, however, certain trends have already changed and have stayed the same. For example, if you remember the light pink and light blue colors that used to be so popular in bathrooms, you'll find it isn't quite desired anymore. The same goes for many designs of wallpaper or brighter colors of paint on the walls.
The unfortunate thing about keeping up with trends is that it doesn't quite matter what you like when it comes to designing. Something that you may enjoy may not be the best idea to place in a rental property. Ask around with other rental property owners who have recently updated their space to see what they did and what worked for them. Keeping up with trends can be exhausting, but it is certainly more than worth it to see the improvements that your tenants can and will enjoy.

Basic Safety

Smoke Detector
Many things can be done to help prevent trouble for both you and your tenants. If you are the landlord of a rental property, you want to present yourself as the best and safest person that can be rented from. Although there is no way a single person can think of everything, there are some simple things that you can do to make your tenant feel more at ease.
One of the first things you can do is so simple, many renters forget it: install and check smoke detectors. While the building you are renting should already have smoke detectors put up, not all of them do. Make sure that you put smoke detectors the building according to your local fire department's suggestions. If the building already has smoke detectors in it, make sure to test them every month. Batteries should be replaced every six months, or as needed. If you have new tenants moving in, replace the batteries and test the detectors before they settle down in the building. This is a quick, easy, and inexpensive way of showing that you care for their well being. It may also be mandated by your town to have an inspection when someone new moves in.
Another simple thing that you can do is to supply a couple of fire extinguishers for your rental property. Although these are a little more expensive than other items on this list, they will still only run you an average of $40 to $50 which is a small price to pay for safety. Simply check to make sure the pressure gauge is in the green and there are no breaks or cracks in the hose to be sure that it is functional.
Another thing that you can do before a tenant moves in is purchase and install a carbon monoxide detector. Although carbon monoxide is less common, it still accounts for an average of 430 unintentional deaths annually in this country alone. Since carbon monoxide is colorless and odorless, it is likely to go unnoticed unless there is a detector in the building. They cost around $20 to $25 on average and may also be mandated by your town.
Keeping your tenant safe through basic maintenance is one of the easiest things for you to do. There is really no reason not to do so.

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