How to be a Great Property Manager

Great Property Manager
Property managers need skills to build relationships on which they may depend on. This article is about three of the most reliable words to create an environment of trust and loyalty in all aspects of management in the housing industry.
These three words are necessary for success in the field.
The first is integrity, without which your reputation and relationships are not going to stand the test of time. Are you a person who keeps his promises and whose word is as "good as gold"? Is what is offered on the home leasing agreements and property listings what you actually offer?
Without integrity there lacks credibility, and without trust, faith withers and fades. To keep its clients, every property management firm should be trustworthy. Yes, this is a simplistic word. The question here is can you deny its importance?
Dedicate an early morning or a weekend 'downtime' to review the promises made to colleagues, customers and residents. Are they dedicated to their satisfaction? It is so easy to fall into the habit of using promotions or marketing and sales concepts that tend to over-promise and under deliver. If you're really honest with yourself and others, people will trust you.
Ultimately, we all want to do business with honest people whose personal ethics are based on integrity. Through self-assessment and with the help of trusted advisors we can strengthen our own.
The second word is improvement. This may especially be related to the sectors of services and maintenance of the buildings we manage. Have your maintenance problems improved in recent years since you've been a property manager? What have you done lately to assess how to handle complaints and maintenance issues? It is because of improvement that cities like Charlotte, Gastonia and Rock Hill in Carolina have booming housing industries, thanks to firms like Tallley properties.
The opposite of improvement may be the word "deterioration". If your rental units are not preserved and carefully maintained at a scheduled basis, deterioration is the result. To begin to improving in this area as a good property manager, begin meeting with service providers on a regular basis. Look at several things like the history of work orders, go ahead and check how they were addressed, and what percentage of success resulted. Is the quality of its maintenance processes proportional to the owners and residents who pay rent? What steps can be done today for continuous improvement?
The third word to get the best results in your business as a good property manager is innovation. In short, innovation is the will to be creative, think outside the box. "No problem can be solved from the same level of consciousness that created it," said the genius Albert Einstein.
Are you open to better ways, more efficient ways of running your business? Procrastination is a major obstacle to preventive innovation. Start today to find out who you work with, explore great ideas for innovative progress. Watch how you approach ideas. Many of the latest available technologies arise from the need of innovate effective solutions. This helps in saving time and protecting your most important relationships. Find out where these technologies are.
Integrity, improvement and innovation will maintain those aspects of daily life that most clients treasure. These three powerful words when utilized effectively ensure you serve and succeed where others fail.

Winter is Upon Us

Cold Weather
Now that Halloween has come and gone, November is here to stay. November brings daylight savings time to an end, it brings Thanksgiving, and it almost always brings snow. This means that colder nights and days will begin to really set in soon. Now while this is easily combatted by simply turning on the heat or putting on a sweatshirt inside, this can present a problem if it seems like there is more heat going into the apartment than is staying in. No matter who is paying for the heat bill, the recipient will not be happy if it seems there is more heat going in than is being felt.
While everyone likes their homes a different temperature, most people can agree that winter gets very cold. November is the real start of this weather shift and so most people will begin turning their heat on sometime this month. Some will notice that no matter how high they turn the heat on, it never seems to warm up. This is a problem many of us face and is one that you, as a landlord, may be able to help fix. If you pay for your tenant's heat, you'll certainly want to think about this as a route to save some money.
The first thing to do to help save money and heat is to make sure all cracks and gaps to the outside are sealed. Any drafts will quickly cause the heat to disappear and the heat bill to become much worse than it should be. If you know there is a draft but can't seem to find it, a small puff of baby powder or corn starch should point you in the right direction and the air flow pattern will be different.
One of the best ways to keep heat in is with double paned windows. Having windows put in that are thicker will help to keep the place warm in the winter and cold in the summer. This will lower electricity costs for whoever pays that bill. Although they may be more expensive to begin with, the cost it will save in the long run is more than worth it. Keeping residents warm is a large priority for many landlords and these are two simple and quick ways to do so. Make sure winter is as enjoyable as it can be.

Rent Collection

Talley Properties
One of the most important things for landlords to do is collect the rent at the end, or beginning, of the month. Every landlord has a different way of doing this, and now that technology has progressed even farther, there are dozens of possible routes to take to get this done. Here are some ideas if you are tired of the same old rent collection routine.
1. Mail It In. Some landlords prefer to have the rent check mailed in to them every week. There could be a multitude of reasons for that, but it is a tried and true method that rarely goes wrong.
2. Credit/Debit Card. Instead of having your tenant write out a rent check every month, some landlords instead use a card swiping technology such as Square to collect the payments. This means that everything is electronic and there is no paper waste. If the resident wishes, however, they may be emailed a receipt for their own records.
3. Online Banking. Some landlords prefer to have everything done online. A few days before the rent is due, the tenant will go online and transfer the funds into an account that was set up specially for them which the landlord also has access to. In their leisure, then, the landlord will withdraw the money from this account and place it in their own. This may also house the security deposit so that the tenant can see, but not access, the money that is there. This way everyone knows when the money goes in and a check or card cannot bounce or cause overdraft fees.
4. Use Talley. This is our personal favorite technique for collecting the rent. If you are located in the Charlotte North Carolina area, using Talley is going to be your best bet for collecting the rent. You don't need to worry about keeping track of everyone's payments since we do all of that for you. We have a firm policy and you can always be sure that the payments will get to you in a timely fashion.
While any of these tactics are going to work for you, we believe your best choice is to contact Talley Property Management and allow us to collect the rent for you. We have a set schedule of rent being due on the first of every month and late after the fifth. This takes the concern off of your shoulders and allows you to worry about all the other things in your life.

Handicap Accessible Properties

Handicap Accessibility
By law, most buildings need to have certain areas that are handicap accessible. While there are some ways to work around this if you have a historical building and such, newer buildings are mandated to have certain accommodations for those who may be wheelchair bound. While it may take a bit of extra work and planning on your end, taking handicap accessibility into consideration can help you immensely down the road.
The first thing that comes to mind when most people say "Handicapped" in regards to accessibility is parking. This should be something at the front of your mind as well if you are planning on modifying your rental property to accommodate those who may be less mobile. Having close parking that is specifically for those who are handicapped is something that you normally need to speak to the town about, however it usually is not a problem. Those who may need the accommodations are always extremely thankful for the proximity parking and this will reflect well on you even from those who don't have the need to use it. This shows that you care about those who you may rent to, regardless of any disability they may life with.
The second thing that you need to think about, and possibly fix, on a property you are meaning to rent out to someone who may be disabled is front door accessibility. While it's wonderful if they have preferred parking, that won't help if there are stairs or ridges that need to be dealt with. Having a ramp put in to allow access to an entrance and exit is always a good idea, however in this case it is essential. Also be careful to make sure there are no lips at the doorways that could cause problems for a wheelchair if someone were to try to bring one across the threshold. Also, they can be trip hazards, so even if you are not thinking of letting it out to someone disabled, perhaps try and take the ridge or bump out to lessen your liability.
There are many more things to be considered and they will be talked about in the next article. For now, think about the properties that you have and if any of these fixes could be made to your buildings. Even if you don't have any disabled residents, perhaps someone who you rent to has family that cannot access the apartment. Again, it can only help you to increase your accessibility.

Finding the Right Tenant

One of the most stressful things about renting out an apartment is, well, renting it. While this may seem like an obvious observation, it is without a doubt the most time consuming part of being a landlord. It can take months to find the right tenant for your location and sometimes outside occurrences can make it even more difficult. For example, many people can only view places on weekends or evenings due to work. If you work odd hours or are often on call due to your profession, this may get in the way of finding a good client and being able to agree on a time to show your wonderful property. At Talley, we never want something like scheduling conflicts to be what stops your perfect tenant from missing out on your rental.
That's why we can help you to organize and run viewings and even open houses. We also help you screen any clients which may want to rent from you, so you always know that the person moving into your property has been properly and thoroughly vetted through us. We run credit checks, background checks, employment verification, minimum income requirements, previous references, and other points which can help to weed out anyone who you may not want on your property.
We believe that this is the most important part of our work. We want to be sure that you are happy with whoever it is that moves into your home. We conduct extensive checks of anyone who applies to move into one of the properties we help with and will be sure that whoever is chosen to move in will live up to their end of the bargain and respect both the lease and you. If, for whatever reason, the tenant doesn't work out, we also are willing to deal with the eviction so you don't have to. This not only saves you from possibly feeling bad, but we know all the legal paths to take to save you the most money and headache while dealing with this unfortunate circumstance.
At Talley, we know how stressful finding someone to fill your rental property can be. That's why we want to help in any way we can. Although the end result will obviously be your call, we can help you get a good feel on who would be the best to live in your rental space.

The Charlotte Housing Market

Charlotte Housing
Whether a potential home owner or investor, you should head on to Charlotte, North Carolina.
Statistical studies of all the interacting institutions and the like in the city aim at giving a detailed overview of certain trends, enabling one to choose a suitable neighborhood for a buyer, or property for an investor.

The trends

Trends in the housing market help understand price indicator movements; valuable bit of information for investors. Charlotte, for instance, has displayed about 3% rise in monthly rent. Sales have also bumped up 1% from one year to the next.
Analysis from Charlotte points to a robust housing scene, though moderately, but at a level that will carry through the rest of the current year. Confidence is fairly high that the positive trend will facilitate consistent growth, which is of course something any real estate investor would love to hear. Sales and appreciation rates are comparable to those to keep the property market afloat for the long haul.
Housing, in comparison to sectors like energy, has enjoyed steady momentum as opposed to the fluctuations being experienced in the latter. The value of homes is finally being taken seriously by buyers.

Where to buy and/or invest

No two buyers are alike. Unless of course they are a couple but still, it's a stretch. There is no definition of the perfect neighborhood to live in, only several common requirements cut across the board: secure environments, and good schools for parents to take their children. It is of course easier for property owners or potential buyers to make use of property management firms.
Charlotte boasts the services of Talley Properties, a pioneer property manager in the city. Talley Properties has specialized in midrange to high end residential and commercial property management. Their interactive website gives the available listings, a listings locator and rentals locator for available houses, with detailed photographs of the various premises.
Home prices are still on the rise
Charlotte has seen over 40 consecutive months of rising prices of homes. That alone should serve as a welcome sign for investors. Charlotte consistency is also seen in its increases, moderately at a time, showing that the upward trend will continue.
The good news is however not an assurance that prices cannot go down. Charlotte enjoys reasonable pricing and is not in any market bubble. Risk only arises with the possibility of reduced rate of purchasing by big institutions but other markets have survived the impact of similar occurrences.

Talley properties for Charlotte

So are you looking to invest in Charlotte? Talley Properties, Inc. has got you covered.
Talley Properties takes pride in performance. Their focus is on excellence in service and reflects commitment to a long-term relationship with all clients, as is shown by their over 30 years in the market. Large and small projects alike, clients are assured exceptional, dependable service.

Toward that end, they service clients for the long term. they work hard and produce results to enhance client investment. And while they realize that results are important, they understand that every client deserves the utmost in personal service.

Flipping Homes...Not as Easy as it Seems

Talley Properties
Flipping houses is a phenomenon which has started to slowly take over home care networks. Different channels or magazines which specialize in home care or renovation have begun to give more notice to the idea of flipping. It is not a new concept, however it is becoming increasingly more popular. Flipping a house is when you buy an older, run down, or possibly foreclosed house and renovate it using your own money (or investors' money if you are more lucky) for a profit.
While it may sound easy, there are many things which you need to have a rather good knowledge of to complete this effectively. First, you need to have knowledge of construction. This may seem obvious, but many places have been left worse off than they were originally because someone bit off more than they could chew. You need to be able to identify supporting walls so you can maintain the structural integrity of a building versus a wall which is simply cosmetic.
You also need to be able to realize when something is simply a cosmetic issue or if it is a sign of something more dangerous. Mold for instance may be cosmetic, but could be an indicator of a leaky pipe or roof. If you see something which looks like a crack, it could be the paint or it could be bad construction. These are things you need to be able to tell rather quickly before sinking more money into a house's repair than you'll get back in the return.
On top of these things, you would also need a good electrician and plumber whom you could work with and trust. These are two points in house flipping which cannot be skimped on. Codes change constantly and you as the owner will be held liable if something is wrong with either. While it is true that you can go after whoever wronged you, at the end of the day it will be your reputation which is tarnished.
Flipping larger buildings, while obviously on a much larger and more expensive scale, is really the same idea. It has been shown to have the possibility to be very lucrative and if done correctly, can continue to turn you a profit many years down the road.
If you are interesting in beginning to flip houses or buildings, do your research first. You are going to want to be sure that it is something you think you can handle and maybe reach out to others who flip already to get an insider look. It is another way to vary your abilities, and will make you seem extremely well rounded if you can show you are successful in doing this as well.

Tenants and Their Pets

Many first time or even older tenants often ask many questions. One of the questions which is asked often is, "Does this place allow pets?". Animals are a huge part of our society and pets are increasingly being used as more than a simple companion. New tenants often want the company that a pet will provide and many older tenants either do not wish to part with an animal who has been with them for quite a while or requires the help of a service pet. While there are laws against excluding service animals from different areas, many elderly and even younger people in increasing numbers, find comfort in having a pet which can help with a vast number of different issues. These can include physical disabilities such as seizures or diabetes, or it can help with mental illness such as anxiety or depression. Many autistic members of society also use animals to help them if there is an issue which causes them to be uncomfortable, as it gives them something tangible to hold to.
There are, of course, pros and cons to allowing animals in your establishment. One of the largest concerns is if the animal tends to make a mess. The cleaning bill once your tenant vacates the area could be massive if the animal and owner were both unclean. It almost no longer matters if your flooring is hard wood or carpet, as both can be soiled to the point where they need to be replaced and, if the issue continues long enough, it may begin to effect the structural integrity of the building. This also brings up an issue of neighbors who may be able to smell any mess which the animal makes. This is also true for outside your building. If a tenant has a dog or other animal which uses the bathroom outside, and the owner does not clean up after their animal, many people coming to see your apartments will be quickly put off by the look and smell of the area. After all, if it appears that you don't care about how the outside of your building looks, how much better could the inside be?
Another concern is allergies. If someone in the building is highly allergic, this could present a problem for you, as you are expected to create a place where all of your residents have a safe and secure area to live. This is especially true if someone with a bad allergy moves into the apartment after the original tenant and the area wasn't able to be correctly or thoroughly cleaned.
Other areas for concern include noise. If a tenant has a noisy dog, cat, bird, or other animal which continually presents a problem, neighbors may be rather quick to complain or take to social media and other areas to express their discontent. This will present multiple issues for you in the future, as many people make a point to check reviews of areas which have been posted by real people before pursuing a meeting with the person in charge. If there are many negative reviews due to one person's loud or obnoxious pet, this can lose you a countless amount of customers.
Despite all of these concerns, there are many reasons why allowing pets is a good business move. As previously stated, many people of all ages and backgrounds adore pets. After all, a simple trip online shows America's obsession with cat videos and dog pictures. This is, naturally, representative of the country's love for our four-legged, furry, or feathered counterparts.
Allowing pets would obviously increase your customer base. Many people will refuse to live in a place which does not allow pets. People either have a deep connection to their pets, need their pets to provide services to them, to simply have no one else to care for. Perhaps the person has no one else who cares for them, and they cannot face the prospect of losing that connection with another living creature. Whatever the reason for wanting a pet, Americans are well known for spoiling them. This includes in their living environment. The ASPCA estimates that 37-47% of households own a dog and 30-37% have a cat. They believe that there are 70-80 million dogs have been adopted and 74-96 million cats have homes as well. Clearly, that is a large customer group you would be cutting out if pets were not allowed.
Another reason for allowing pets would be to boost the friendly atmosphere of your building. People associate animals with happiness, as owning a pet has been shown to boost your health, both physically and mentally. A place which openly accepts animals seems more open to all people and more accepting of those who may be of a different walk of life. Those who are minorities for any reason may feel more calm walking into an area which holds their arms open to those which come with pets.
Recently, many places have been experimenting with therapy animal rooms or days. Work places, colleges, even hospitals and nursing homes have been allowing therapy animals to come in and mingle with the people who spend their time there. In almost every situation, the location has been pleasantly surprised by how much productivity and positive emotions have risen. It helps people remain happy, which is a good thing no matter where you are.
Naturally, the decision rests with you. You know what will be best for your building and what you want your business to stand for. The idea of having pets allowed is also not a binary option. It is not necessarily yes or no. You may choose, for instance, to allow certain kinds of animals. You may choose to only allow service animals. You may even choose to allow animals under a certain weight or of a certain species. The options are plentiful and none should be ignored. Once you have decided which you believe to be the best, advertise to those who would fit best in your community. Those who move in will always thank you in the long run.

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