No matter the season or time of day, maintenance emergencies will always be a part of rental property ownership. The responsibility for fulfilling maintenance requests and checking in on tenants falls to you as the landlord. Depending on how many properties you have in your portfolio at any one time, these tasks can really start to pile up.
But what if you didn’t have to do it on your own? What if you could entrust the details of these maintenance tasks to someone else who could get the job done right? This is one of the many perks of working with a property management agency. From general repairs to emergency situations, a property manager can help out in a number of ways. Let’s explore some of the benefits that come with this partnership.
First, the logistics of emergency requests are sometimes shoved aside in favor of more pressing concerns, but a streamlined plan of action will make the process easier and smoother for everyone involved. In fact, this should be the very foundation of your emergency procedures. From the very beginning of their lease period, tenants should be briefed on whom to contact and how to get in touch with them. A full-time property manager can make this a reality by establishing and maintaining clear channels of communication. From dedicated call centers to instant messaging platforms, it’s important that information travels quickly with very little friction.
Second, there’s the issue of prioritizing and deescalating requests as necessary. You may receive emergency calls from tenants regarding situations that are not as urgent as they initially appeared. On your own, it can be challenging to prioritize your own work while also responding to tenants’ requests. A property manager can help ensure swift dispatch for genuine emergencies, and they can deescalate requests that may be solved with regular maintenance and repairs.
Finally, having a number of contractors and service providers on reserve is recommended to provide the best experience for your tenants. This can be difficult to achieve on your own, especially if you’re starting from ground zero. But property managers typically have access to a large network of reputable contacts, and you can take full advantage of these professional connections as a client.
As you can see, a property manager is invaluable in helping field requests and handling emergency situations. Our team here at Talley Properties has over 40 years of quality service experience in the Charlotte area, and we take pride in our performance. Contact us today to learn more about what we can do for you!